Frequently Asked Questions

Yes. You must be at least 18 years old — or the higher minimum age required by the Operator's license jurisdiction — to register and use 787win. Age verification documents may be requested at any time. Accounts found to belong to underage users will be closed and deposits refunded. Age alone does not make gambling lawful in Pakistan.

No. Each person is permitted to hold exactly one 787win account. Creating multiple accounts — whether to claim bonuses more than once or for any other reason — is a breach of the Terms and Conditions and may result in all associated accounts being suspended and balances forfeited.

Standard KYC documents include a government-issued photo ID — such as your National Identity Card (CNIC), passport or driving licence — and proof of address such as a utility bill or bank statement dated within the last three months. You may also be asked for proof of payment method ownership. All documents are handled securely and used only for verification purposes.

On the login page, click 'Forgot Password' and enter the email address registered to your account. You will receive a password reset link by email. Follow the link, set a new strong password and log back in. If you do not receive the email within a few minutes, check your spam folder or contact support at [email protected].

Minimum deposit amounts vary by payment method and are displayed in the Cashier at the time of deposit. Amounts are shown in the currency applicable to your account. Where PKR is supported, minimum thresholds will be displayed in Pakistani Rupees. Always check the Cashier for current limits before initiating a transaction.

787win does not guarantee specific withdrawal processing times. Withdrawal speed depends on the payment method chosen, whether KYC verification is complete, and any active bonus wagering requirements. Once approved on our end, your chosen payment provider's own processing time also applies. Contact support at [email protected] if a withdrawal appears delayed.

Withdrawals may be held for several reasons: KYC documents have not been verified, an active bonus still has outstanding wagering requirements, the account is under a routine fraud or compliance review, or the withdrawal destination does not match the deposit source. Contact our support team via Live Chat for a specific update on your withdrawal status.

No. Withdrawals must be directed to the same payment method and account used for the original deposit, and that account must be registered in your own name. Third-party withdrawals are strictly prohibited under 787win's Terms and Conditions and anti-money laundering requirements. If your original payment method is no longer available, contact support before requesting a withdrawal.

787win provides betting markets on major cricket events including Pakistan Super League (PSL) games, T20 internationals, ICC tournaments and bilateral series featuring Pakistan. Please note that 787win has no official partnership with the PSL, the Pakistan Cricket Board or the ICC. Market availability depends on the fixture calendar and may vary.

787win offers a wide selection of casino content including live dealer tables — roulette, baccarat, blackjack, dragon tiger and game shows — as well as an extensive range of slot titles, table games and specialty games. The live casino delivers a real-time, studio-hosted experience streamed directly to your device so you can play from anywhere in Pakistan.

Yes. The 787win platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete platform — sports betting, live casino, slots and your account management — directly through your mobile browser at 787win.cam without needing to download a separate application.

Live in-play betting allows you to place wagers on a sporting event while it is in progress. Markets update in real time based on what is happening in the match — for example, during a PSL T20 game you can bet on the next wicket, total runs in an over or the match winner as the game unfolds. Odds shift rapidly, so decisions need to be timely.

A wagering requirement specifies the total amount you must bet using bonus funds — or a multiple of your deposit and bonus — before the bonus can be converted to withdrawable cash. For example, a PKR 5,000 bonus with a 20x requirement means you must place PKR 100,000 in qualifying bets before the bonus becomes withdrawable. Individual game contributions vary per promotion.

Bonuses can be forfeited for several reasons: the bonus expiry period passed before wagering was completed, a maximum bet limit was exceeded while the bonus was active, a withdrawal was requested before wagering requirements were met, or the account was found to have violated bonus terms through multi-accounting or other prohibited conduct. If you believe a forfeiture was made in error, contact support.

If you have an active bonus on your account, withdrawing funds before the wagering requirement is met may result in the bonus and associated bonus winnings being removed from your account. In some cases the withdrawal of your original deposit may still be processed, but the bonus portion will not be included. Specific terms are stated per promotion — read them before opting in.

Most bonuses are available to eligible registered users who meet the criteria stated for each promotion. Eligibility conditions may include minimum deposit thresholds, specific payment method requirements, account standing and residency. Welcome bonuses are typically available to new accounts only — one per person, household, IP address and payment method. Always read the individual promotion terms for full eligibility details.

787win does not store full payment card numbers or sensitive authentication credentials on its own servers. Where payment data is processed, this occurs through contracted payment processors subject to industry security standards. You should also ensure your account password is strong and unique, and avoid logging in on shared or public devices to protect your account from unauthorised access.

Log in to your 787win account and navigate to the Responsible Gambling or Account Settings section. From there you can set daily, weekly or monthly deposit limits and loss limits. Limits take effect immediately or within a short processing window. Reducing a limit takes effect straight away; increasing a limit requires a mandatory cooling-off period to allow you time to reconsider.

To request self-exclusion, contact 787win support via Live Chat or email [email protected] with the subject line "Self-Exclusion Request" and include your registered username. You do not need to provide a reason. Self-exclusion prevents account access and betting for the selected period. Once active it cannot be reversed early. On expiry, an additional mandatory cooling-off period applies before reinstatement.

If gambling has stopped being enjoyable and is causing financial, emotional or social harm, we encourage you to use our self-exclusion or cooling-off tools immediately. Contact 787win support 24/7 via Live Chat or at [email protected]. We also recommend speaking with a qualified mental health professional. Internationally recognised responsible gambling resources include GamCare and Gamblers Anonymous — 787win has no affiliation with these organisations. Visit our Responsible Gambling page for more information.